Refunds are not issued from this page
Worth establishing first. This site publishes information; it sells nothing. None of your payment reaches us and no mechanism exists here to send any back. The seller and its payment processor hold the transaction and run the refund. What follows describes their arrangement — reportage, not an undertaking from us.
The window
Every package carries a 60-day, no-questions-asked money-back guarantee from the date of purchase, and opened bottles are accepted alongside sealed ones.
Both halves matter, and there is a timing point worth noticing. The brand asks to be judged over roughly 90 days, while the refund window closes at 60. That gap is not unusual in this industry, but it does mean the decision point arrives before the assessment period ends. Putting the 60-day date in a calendar when the parcel arrives is the practical answer.
Claiming, step by step
- Locate the order reference on your purchase confirmation. A quick inbox search normally turns it up; failing that, look in junk.
- Contact the seller's support desk using the details on that confirmation. Only they can authorise the money coming back.
- Secure written authorisation and a shipping address before sending anything. Bottles posted to a guessed destination will not be credited.
- Return what you are asked to, part-used bottles included. Return postage is usually the customer's to cover.
- Build in waiting time. Funds go back by the route they came once the parcel is received, and clearing on a statement commonly adds a few days to that.
Points that catch people
- The clock runs from the order date, not from delivery. Minor domestically, significant if shipping is slow.
- Keep proof of posting. Without it there is no way to show the return was sent.
- Downloaded bonus guides are yours to keep and do not affect eligibility.
- Reimbursement applies to the goods themselves. Postage settled at the time of ordering is frequently excluded.
- Only orders placed through the seller's own page are covered. Given that counterfeit Herpafend has been confirmed on marketplace listings, a purchase made elsewhere may not even be the genuine product, let alone a refundable one.
If nobody responds
Your bank or payment service maintains a chargeback procedure; that becomes the route. We have no part in it and no ability to hurry it along. Even so, contact@herpafend.organichealthremedies.co is worth writing to, because real accounts of how claims are handled improve what this page can tell the next reader.
Our position
A completed purchase earns us a fee; a reversed one takes it back again. Portraying the return process as more onerous than it is would therefore be against our own interest. Whatever conditions the order page displays when you buy are the ones that apply.